Policy · Returns and refunds
SynoCell refund policy
SynoCell is sold with a 90-day money-back guarantee on supplements (SynoCell, shipping and refund policy). For orders placed through this site, call +1 (302) 200-3480 with your order ID to start a refund. Single bottles need no return. On multi-packs, send back the unopened bottles; only one opened bottle is refunded. Refunds are issued 3-5 business days after the return is credited, then take 5-10 days to post.
Written by the SynoCell editorial teamUpdated
Policy summary
What does the SynoCell refund policy cover?
The policy covers SynoCell bottles bought new from an authorized seller, for up to 90 days after purchase. It is a purchase policy. It does not promise results.
Synocell (synocell.org) is a USA authorized SynoCell retailer, not the manufacturer. Orders placed through our order links are handled by the BuyGoods order desk. The terms follow the brand's refund policy (SynoCell, shipping and refund policy) and the order-desk steps. Where a point is not written down anywhere, we say so and send you to the order desk.
| Window | 90 days, money-back, on supplements (SynoCell, shipping and refund policy) |
|---|---|
| Single bottle | No need to return the used bottle (SynoCell, shipping and refund policy) |
| 3 or 6 bottles | Return the unused, unopened bottles. Only one opened bottle is refunded (SynoCell, shipping and refund policy) |
| Start a refund (orders here) | Call +1 (302) 200-3480 with your order ID |
| Return address (orders here) | 3 Times Square, Floor 12, New York, NY 10036, USA |
| Return postage (orders here) | Buyer pays return shipping. Use a tracked service. |
| Refund timing (orders here) | 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it |
| Shipping charges outside the mainland U.S. | Non-refundable (SynoCell, shipping and refund policy) |
Where you bought it
Does it matter where I bought SynoCell?
Yes. The route you follow depends on who took your payment. An order through this site goes to the BuyGoods order desk. An order placed directly on synocell.com goes to the brand store's own support team.
| Step | Ordered through this site | Ordered on synocell.com |
|---|---|---|
| Who to contact | Order desk, +1 (302) 200-3480 | [email protected] or the brand's online support form |
| What to give | Order ID, full name, email | Order number and the email used at checkout |
| Return label | Buyer pays postage; use tracking | Prepaid label emailed to U.S. customers (SynoCell, shipping and refund policy) |
| Deduction | Ask the order desk | About 10% for shipping and handling (SynoCell, shipping and refund policy) |
| Refund posts | 3-5 business days after credit, then 5-10 days on the card | About a week in transit, a week to process, then 5-7 business days at the bank (SynoCell, shipping and refund policy) |
The brand store publishes no phone number. The website inbox at [email protected] cannot see orders from either route.
Orders through this site
How do I ask for a refund on an order from this site?
Start with a phone call, not a parcel. A box without an order ID is hard to match to a payment.
Find your order ID
It is in the confirmation email sent when you paid. Keep it, with the box and your tracking receipt, until the refund posts.
Call the order desk
Phone +1 (302) 200-3480 and say you want a refund under the 90-day policy. Ask which bottles to send and whether any deduction applies to your order.
Pack the bottles
Put the unopened bottles in the box, plus the opened one if you were told to send it. Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 3 Times Square, Floor 12, New York, NY 10036, USA. You pay the postage. Keep the tracking number and the receipt.
Watch for the credit
The refund is issued 3-5 business days after the return is credited. Your card issuer then takes 5-10 days to post it.
Orders on synocell.com
What are the brand store's refund conditions?
The brand store offers a 90-day money-back guarantee on its supplements (SynoCell, shipping and refund policy). We repeat its conditions without adding rules.
- One bottle: you do not need to return the used bottle (SynoCell, shipping and refund policy).
- Multi-packs: return the unused, unopened bottles. Only one opened, used bottle is refunded (SynoCell, shipping and refund policy).
- U.S. returns: a prepaid return label arrives by email, and about 10% is deducted for shipping and handling (SynoCell, shipping and refund policy).
- Outside the U.S.: the buyer pays return shipping. Shipping charges outside the mainland U.S. are non-refundable (SynoCell, shipping and refund policy).
- Timing: a return takes about a week to arrive and about a week to process. Banks then post refunds in 5-7 business days (SynoCell, shipping and refund policy).
To start, email [email protected] or use the support request form on synocell.com. The policy does not list other refusal reasons. If your case is unusual, such as a damaged parcel or a gift order, ask before you mail anything.
Try SynoCell with a 90-day window2 capsules a day · from $39 a bottle · free standard U.S. shipping
Order nowThe 90 days
When should I decide whether to keep it?
Decide by about day 75. That leaves time for the call, the label and the trip back before day 90.
- Day 1
Order and keep the email
Your order ID is the key to every refund call. Save the confirmation email and the box.
- Days 5-10
The bottle arrives
The brand lists 5-10 business days for standard U.S. delivery.
- Day 30
First check-in
Boswellia trials ran about 90 days; a review suggests at least 4 weeks. Note stairs, rising and walks.
- Day 75
Decide
Not helping? Call the order desk now, while there is time to get a return label and ship the bottles.
- Day 90
Window closes
Call +1 (302) 200-3480 before day 90. Multi-pack refunds cover unopened bottles plus one opened bottle.
Terms summarized from the brand's refund policy (SynoCell, shipping and refund policy). The brand deducts about 10% for shipping and handling on returns. Ask the order desk which rules apply to your order before you mail anything.
Worked examples
How much comes back on a 3-bottle or 6-bottle order?
It depends on how many bottles you opened. The examples below use the brand store's prices on October 11, 2026, and the brand's rule for opened bottles (SynoCell, shipping and refund policy). They show which bottles are refunded, not exact dollar figures.
1 bottle, $59, opened
No bottle to send back under the brand's policy. The refund covers the bottle, minus any deduction that applies.
3 bottles, $147, one opened
Return the two sealed bottles. The opened bottle is refunded too, since one used bottle is allowed.
6 bottles, $234, two opened
Return the four sealed bottles. Only one of the two opened bottles is refunded under the brand's rule.
A single bottle lasts 30 days. Compare prices per bottle and per day before you choose a pack.
Limits
What does the refund policy not cover?
The guarantee applies to genuine bottles bought from the brand store or an authorized seller. Marketplace listings, including some on eBay, may not be genuine and may not be covered. If you bought SynoCell from a third-party marketplace, contact that seller. Read where to buy SynoCell safely.
If you had a reaction, stop taking the capsules and call your doctor. You can also report a problem through FDA's Safety Reporting Portal (FDA, How to Report a Problem with Dietary Supplements). Then ask for your refund as normal.
Lost or late parcels go to the order desk first. See delivery times and the full guarantee.
FAQ
Refund questions people ask
How do I get a refund for SynoCell?
If you ordered through this site, call +1 (302) 200-3480 with your order ID and ask for a refund under the 90-day policy. If you ordered on synocell.com, email [email protected] or use the brand's support form. Send nothing until you know which bottles to return.
Do I have to send back an empty SynoCell bottle?
Not for a single-bottle order. The brand's policy says you do not need to return the used bottle. On 3-bottle and 6-bottle orders, return the unused, unopened bottles; only one opened bottle is refunded. Ask the order desk if you are unsure.
How long does a SynoCell refund take?
For orders through this site, the refund is issued 3-5 business days after your return is credited, then your card issuer takes 5-10 days. On the brand store, allow about a week in transit, a week to process and 5-7 business days at the bank.
Is the SynoCell guarantee really 90 days?
Yes. The brand's shipping and refund policy lists a 90-day money-back guarantee on supplements. Count from your purchase and call before day 90, leaving time for mailing. It is a purchase policy, not a promise that the capsules will work for you.
Who pays return shipping for SynoCell?
For orders through this site, you pay return postage and should use a tracked service. The brand store emails U.S. customers a prepaid label and deducts about 10% for shipping and handling. Outside the U.S., the buyer pays return shipping on brand-store orders.
Can I get a refund if I bought SynoCell on eBay?
Probably not through the brand or us. Marketplace listings may not be genuine bottles and may not be covered by the 90-day guarantee. Contact the marketplace seller and use that platform's buyer protection. Buy from the brand store or an authorized seller to stay covered.
Can I email [email protected] for a refund?
No. The website inbox handles pages, typos, privacy and press, and it cannot see orders or payments. For orders placed through this site, call the order desk at +1 (302) 200-3480. For brand-store orders, write to [email protected].
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the brand store and linked medical sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by an authorized U.S. retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SynoCell
Guarantee
What the 90-day policy covers, the multi-pack rule, deductions, and how to claim on either route.
Read moreShipping
Delivery times, free mainland U.S. shipping, surcharges, tracking, international orders and APO rules.
Read more
Contact
Phone, emails and mailing addresses for SynoCell order questions, refunds and website questions, and which one to use.
Read moreUSA authorized SynoCell retailer
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