Contact · Orders and website
Contact SynoCell
For tracking, changes and refunds on purchases through this site, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about these pages, write to [email protected], answered Mon-Fri 9:00am-5:00pm ET. That inbox cannot see orders. Brand-store orders go to [email protected].
Written by the SynoCell editorial teamUpdated
All contacts
How do I reach SynoCell customer service?
Call the order desk for anything to do with an order you have placed. Write to the website inbox for anything to do with these pages. Picking the right one first saves a day or two of back and forth.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
41 East 11th Street, Floor 10
New York, NY 10003
Mailing address.
Returns (New York)
3 Times Square, Floor 12
New York, NY 10036
Put your full name, email and order ID in the box. Buyer pays return shipping. Use a tracked service.
Orders placed on synocell.com follow that store's policy: email [email protected] or use its support request form. It emails U.S. customers a prepaid return label and deducts about 10% for shipping and handling (SynoCell, shipping and refund policy).
Pick the right desk
Which SynoCell contact handles my question?
Most questions belong to one desk only. Use the table to match your question to the right phone number or inbox. If it fits two rows, start with the order desk.
| Your question | Contact | Can it see your order? |
|---|---|---|
| Where is my parcel? | Order desk, +1 (302) 200-3480 | Yes |
| Change an address or a pack size | Order desk, +1 (302) 200-3480 or [email protected] | Yes |
| Refund on an order through this site | Order desk, +1 (302) 200-3480 | Yes |
| Refund on a synocell.com order | [email protected] or the brand's support form | Yes, for brand-store orders |
| A typo, broken link or wrong fact | [email protected] | No |
| Privacy request or press | [email protected] | No |
| A reaction or health worry | Your doctor or pharmacist first | Not needed |
The order desk is the BuyGoods team that processes payments for orders placed through our links. We are a USA authorized SynoCell retailer, not the manufacturer.
Before you call
What should I have ready when I contact the order desk?
Have your order ID in front of you. Without it, the desk has to search by name and email, which takes longer. Calling for a parent or partner? Have their order email open and their permission to discuss the order.
- Order ID from your confirmation email.
- Full name and email used at checkout.
- Pack size: 1, 3 or 6 bottles.
- Bottles opened: how many seals you have broken, for refunds.
- Delivery address if you need tracking or a change.
- Tracking number if you already mailed a return.
Hours
What are SynoCell's customer service hours?
The only published hours are for the website inbox: Mon-Fri 9:00am-5:00pm ET. Messages sent outside those hours are read on the next weekday.
| Website inbox, [email protected] | Mon-Fri 9:00am-5:00pm ET |
|---|---|
| Order desk, +1 (302) 200-3480 | Not published |
| Brand store, [email protected] | Not published |
If a call goes unanswered, email [email protected] with your order ID in the subject line. That leaves a written record with a date on it.
Mailing addresses
Which address do I use to mail something?
There are two New York addresses, and they do different jobs. Do not send bottles to the office.
Office
41 East 11th Street, Floor 10, New York, NY 10003, USA
Letters and paperwork only.
Returns
3 Times Square, Floor 12, New York, NY 10036, USA
Bottles for a refund, after you call. Put your full name, email and order ID in the box. Buyer pays return shipping. Use a tracked service.
Brand-store orders have a different route. That store emails U.S. customers a prepaid label (SynoCell, shipping and refund policy), so wait for it rather than using our address. The full rules are on the refund policy page.
Try SynoCell with a 90-day window2 capsules a day · from $39 a bottle · free standard U.S. shipping
Order nowGenuine bottles
How do I check my bottle before I get in touch?
Start with the label. A genuine bottle is white with a teal wave label, a gold medallion and the words Move with freedom and ease. The Supplement Facts panel should list five ingredients and a 2-capsule serving.
- Compare the panel with our typed Supplement Facts.
- Note the lot number printed on your bottle before you call.
- Keep the seller's name from your receipt, especially for marketplace purchases.
The seller quotes lot SC-26/SY-6168 and CoA reference SC-6168-26-SY. These are reference codes, not lab results. If your bottle looks different or the seal is broken on arrival, tell the order desk before taking any capsules. Our batch verify page explains what you can and cannot check yourself.
Health concerns
Who do I contact about a reaction to SynoCell?
Your own doctor or pharmacist comes first. Neither the order desk nor the website inbox can give medical advice, and they should not try.
Stop the capsules
Do not take another serving until you have spoken to a health professional.
Call your clinician
Bring the bottle, or a photo of the label, so they can see every ingredient and amount.
Report it
FDA asks people to report serious reactions through its Safety Reporting Portal (FDA, How to Report a Problem with Dietary Supplements).
Then sort the order
Call +1 (302) 200-3480 about a refund once you are safe.
Ingredient cautions are listed on the side effects page.
Limits
What can the website team not help with?
The website team writes and corrects these pages. It has no access to payments, parcels or customer accounts. It cannot approve a refund or speed one up.
Found a wrong number or a broken link? Tell us at [email protected] and name the page. We fix errors and note the change. Read how on our editorial standards page.
We also cannot answer for marketplace sellers. If you bought SynoCell on eBay or another marketplace, contact that seller directly.
FAQ
Contact questions people ask
What is the SynoCell phone number?
For orders placed through this site, the order desk number is +1 (302) 200-3480. It handles tracking, changes and refunds. The brand's own store at synocell.com publishes no phone number, so brand-store customers should email [email protected] or use its support form.
What is the SynoCell customer service email?
For an order you have placed, write to [email protected], which is also the brand's support email. For questions about pages on synocell.org, such as a typo or a privacy request, write to [email protected]. That second inbox cannot see orders or payments.
How do I track my SynoCell order?
Tracking details are in the order email sent when your parcel ships. If you cannot find it, call +1 (302) 200-3480 with your order ID. Standard U.S. delivery takes 5-10 business days, so allow that long before reporting a parcel as late.
Can I mail SynoCell back without calling first?
Call first. The order desk confirms which bottles to send and logs your request. A box that arrives without your full name, email and order ID is hard to match to a payment, and that can delay your refund by days.
Where is SynoCell located?
This retailer lists an office at 41 East 11th Street, Floor 10, New York, NY 10003, and a returns address at 3 Times Square, Floor 12, New York, NY 10036. The brand store publishes no street address or country of manufacture.
What should I do if a SynoCell parcel arrives damaged?
Take photos of the box and bottles before you open anything further, then call +1 (302) 200-3480 with your order ID. The written policy does not cover damaged parcels in detail, so ask the order desk how it wants to handle yours.
Can the SynoCell website give me medical advice?
No. The website team writes plain-language pages from the label and linked sources, but it cannot advise on your health or medicines. Speak to your doctor or pharmacist, especially if you take a daily prescription or a blood thinner.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the brand store and linked medical sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by an authorized U.S. retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SynoCell
Refund policy
The 90-day policy, the rules for opened bottles, return labels, deductions and refund timing, in plain terms.
Read moreShipping
Delivery times, free mainland U.S. shipping, surcharges, tracking, international orders and APO rules.
Read more
About us
Who runs synocell.org, how it earns money, and what it will and will not publish about SynoCell.
Read moreUSA authorized SynoCell retailer
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